NPP Soundbites

What does it take to trust someone you’ve never met when buying or selling online? Courtney Wright from Veme and Rick Iversen from ConnectID join us to explore why trust matters in online marketplaces, how digital identity can help establish confidence between buyers and sellers, and what it takes to create safer, more seamless experiences when transacting with strangers. See omnystudio.com/listener for privacy information.

AI is reshaping payments, but what does that mean in practice? In this episode, Johnny Ferguson from Tyro and Will Laws from AWS discuss how AI is helping merchants unlock deeper insights, streamline operations, and improve customer experiences. From data-driven decision-making to workflow automation, they explore where AI is delivering real value today – and what comes next. See omnystudio.com/listener for privacy information.

As Australia moves toward payday super, this episode explores the bigger opportunity beyond the 1 July milestone. In this episode, Grant Doherty from Westpac and Sue Pearce from Aware Super share their perspectives on the shift toward real-time super payments, and what it could unlock across the super ecosystem. See omnystudio.com/listener for privacy information.

How can we make sure young people are protected without locking them out of the digital world? Tony Allen, from the UK Age Check Certification Scheme, and Kieran Donovan, from k-ID, join us to unpack the role of digital identity in age verification, and what it could mean for everything from online purchases to social media and age-appropriate gaming experiences. See omnystudio.com/listener for privacy information.

As Australian banks roll out Confirmation of Payee, this episode takes you behind the scenes of this industry-wide initiative to bring the name-matching service to market. We speak with Anuradha Raman from Pay.UK about the UK’s journey and lessons learned, and hear from AP+’s Tina Meizer about the local build, design decisions, and how industry collaboration shaped this new service. See omnystudio.com/listener for privacy information.

Dive into the real-world impact of PayTo through the lens of a corporate end-user who is already embracing real-time, data-rich payments on the NPP. On this episode, Mark Buckland, CEO of Dymocks Learning, explains how PayTo is streamlining operations and improving the customer experience. We’re also joined by Alison Chang, General Manager of Payments at CBA, who helped bring the Dymocks Learning solution to life. She shares insights on the implementation, integration, and what’s next for smart, real-time payments in Australia. See omnystudio.com/listener for privacy information.

For our latest podcast episode, Dave Ellett is joined by Nicola Nicol, Chief Security Officer at CBA, and Cody Kieltyka, Chief Information Security Officer at AP+, to explore Australia’s fast-evolving cyber security landscape. With cybercrime considered one of the biggest challenges facing Australian companies, tune in to learn about the latest threats, how to make cybersecurity a boardroom conversation, the risks and opportunities stemming from AI, and the importance of collaboration. See omnystudio.com/listener for privacy information.

For our first POV of 2025, Dave Ellett is joined by payments leaders from ANZ bank, Lisa Vasic and Anuj Mehra, to examine the critical role of trust in real-time payments and the transformative potential of PayTo. Learn how PayTo is enhancing visibility, security, and control for consumers while delivering unmatched efficiency for businesses. From improving financial wellbeing through data-rich insights to creating new use cases for ad hoc payments, this episode unpacks why PayTo is a game-changer in Australia’s payments landscape. See omnystudio.com/listener for privacy information.

Is the metaverse the next frontier for payments? Welcome to episode five of the AP+ POV podcast, where we jump into the cutting edge of digital transactions, and trust, in the rapidly expanding online world. In this episode, Dave Ellett, Chief Commercial Officer at AP+, speaks with renowned author and digital identity expert, David Birch. Birch, known for his insightful take on finance and technology, shares highlights from his latest book, Money in the Metaverse. Together, they explore how digital assets, virtual identities, and trust are shaping the future of payments. Get ready for an engaging look at how the virtual world is set to redefine financial interactions—and what it means for businesses and consumers alike. See omnystudio.com/listener for privacy information.

In episode four of the AP+ POV podcast, we explore the future of money, payments, and identity through the lens of trust in the digital economy. Joining our host Dave Ellett are NAB’s Executive for Innovations & Partnerships, Brad Carr, and ConnectID’s Managing Director, Andrew Black, who discuss how digital identity is reshaping fraud prevention and creating safer spaces for Australians online. From safeguarding personal data to setting industry standards, this conversation uncovers digital identity’s evolving role, and the regulatory frameworks needed to support its progress. See omnystudio.com/listener for privacy information.

According to the ACCC, Australians lost more than $2.7 billion to scams in 2023. In our latest episode of the AP+ POV podcast, Westpac’s Ben Young and Australian Payments Plus’ Katrina Stuart examine what the industry is doing to combat scams including the promising signs of Confirmation of Payee for preventing misdirected and mistaken payments. See omnystudio.com/listener for privacy information.

In our second episode, First Assistant Secretary, Digital ID and Data Policy Division, Department of Finance, John Shepherd & Managing Director, ConnectID, Andrew Black join Chief Commercial Officer Dave Ellett to take a deep dive into what trust means in the digital ID world, how to build trust with citizens and what are some of the main blockers to trust. We look at the past, at personal use cases and toward a future Australia that is the envy of the digital identity world. See omnystudio.com/listener for privacy information.

In this first episode, our Chair, Catherine Brenner, CEO Lynn Kraus and regular host, Chief Commercial Officer Dave Ellett examine what trust is, what it means to them individually and for Australian Payments Plus as an organisation. See omnystudio.com/listener for privacy information.

Recently the Australian Banking Association (ABA) and participating member banks launched the "Australian Banks: Working to Protect You" campaign to help protect customers against the growing threat of scams. During this campaign, the ABA highlighted that PayID helps to stop scams because unlike traditional payments, the payer can see a confirmation screen with the intended payee's PayID name before making the payment. Here, Christine Cupitt, Chief of Policy & Strategy ABA, discusses the types of scams we are seeing in the Australian market and the role PayID is playing to help protect Australian consumers and businesses. See omnystudio.com/listener for privacy information.

In the United Kingdom, the roll-out of real-time payments and Open Banking is slightly ahead of Australia, offering an important case study for the Australian market. This is this first of two interviews with Kate Flemish from the UK's leading payment authority, Pay.UK. In this episode she discusses the impact of Open Banking on real-time account-to-account payments and the significant work underway to develop a new payments architecture for the country. See omnystudio.com/listener for privacy information.

In the United Kingdom, the roll-out of real-time payments and Open Banking is slightly ahead of Australia, offering an important case study for the Australian market. This is this second of two interviews with Kate Flemish from the UK's leading payment authority, Pay.UK. In this episode hear Kate discuss what we can learn from the UK's introduction of Request to Pay and fighting scams and fraud with Confirmation of Payee. See omnystudio.com/listener for privacy information.

As co-leader of Bain & Company's Global Digital Banking Initiative, Richard Fleming's work finds him at the heart of transformative change within organisations in the banking, insurance, wealth management and payments sectors. In this final episode for 2021, Richard reflects on global trends driving change and what the Australian payments landscape could look like in 2022 when third party payment initiation arrives in the form of PayTo. See omnystudio.com/listener for privacy information.

Chubb Insurance is the first insurer to use the NPP to offer instant payouts to its customers. In this episode hear Chubb's Gerard Sitaramayya and ANZ's Michael Lim, discuss how this award winning solution has overhauled Chubb's customer experience and vastly improved operational efficiency. See omnystudio.com/listener for privacy information.

Earlier this year, PayTo was revealed as the name for the NPP's Mandated Payments Service – the new, digital way for merchants and businesses to initiate real-time payments from their customers’ bank accounts. Hear Richard Curtis from FutureBrand discuss the process his organisation followed with NPP Australia to identify the PayTo moniker from a sea of possibilities. It’s a great listen for anyone who develops, names and markets products in the payments and financial services sectors. See omnystudio.com/listener for privacy information.

The data richness of NPP payments, including the ability to include longer descriptions with a payment, is a central benefit of the New Payments Platform. However, like other technology carriers, this benefit is open to misuse. Hear Karen Bentley, CEO of Wesnet (the National peak body for specialist women's domestic and family violence services) and Catherine Fitzpatrick, the Director of Customer Vulnerability & Financial Resilience at Westpac, discuss the serious issue of technology facilitated abuse and how the financial services industry and NPP ecosystem are responding. See omnystudio.com/listener for privacy information.

Anita LeMaire from FIS Global draws from the Flavors of Fast 2020 and the Performance Against Customer Expectations (PACE) reports to take us on a trip around the world to look at the latest developments in data-rich real-time payments. See omnystudio.com/listener for privacy information.

Since launching on the NPP in late 2018, Services Australia has used the 'always on' real-time platform to make emergency payments during events such as bushfires, floods and the COVID19 pandemic. In this episode of NPP Soundbites Jarrod Moore, Services Australia’s Director of Payments, Strategy and Transformation describes the tangible impact NPP payments can have during an emergency situation, and how the government department plans to use the platform's capabilities in the future. See omnystudio.com/listener for privacy information.

When digital bank 'Up' launched in 2018, its unique proposition was quickly taken up by a young customer base - some who had never heard of three day bank transfers or BSB and account numbers. In this episode of NPP Soundbites, hear Up's cofounder, Dominica Pym, and Head of Product, Anson Parker, discuss the role the NPP plays in its unique proposition, both now and in the future. See omnystudio.com/listener for privacy information.

Luke Fossett from GoCardless discusses the potential of 'PayTo', NPP's mandated payments service. In particular, we look at lessons from the UK market when it comes to third party payment initiation and Open Banking. See omnystudio.com/listener for privacy information.

Listen to Rachel Slade, Group Executive Personal Banking at NAB, discuss whether the NPP we see today meets the expectations set by the Real Time Payments Committee back in 2013, and the lessons we should apply to the future delivery of the NPP's Mandated Payments Service. See omnystudio.com/listener for privacy information.

Shortly before the launch of Australia’s NPP, in late 2017 The Clearing House rolled out America’s first real-time payments infrastructure - the RTP network. In this episode, take a virtual trip to the United States to hear Senior Vice President of Product Strategy and Development at The Clearing House, Steve Ledford, describe what fast payments look like in the United States, including the use cases driving the RTP’s growth. See omnystudio.com/listener for privacy information.

When the COVID19 pandemic was declared, government departments charged with responding to the emergency used the NPP to access funding in near real-time, thanks to a significant program of work that was completely literally weeks before. In this episode of NPP Soundbites, Deputy Head of the Reserve Bank of Australia’s Banking Department, Stephanie Connors, describes this work and why we are just seeing the beginning of the modernisation of the government’s banking capabilities using the NPP. See omnystudio.com/listener for privacy information.

John Murphy is the recently appointed CEO of Azupay, one of the first organisations to offer C2B payments via the NPP. John was also a founding member of the Real Time Payments Committee in 2013, which designed the strategy and design concept for the NPP. In this episode John explains the innovation being developed by Azupay to enable real-time C2B payments and disbursements. He also discusses why he thinks collective industry energy will increase innovation on the NPP. See omnystudio.com/listener for privacy information.

The application of blockchain in payments is a topic often debated. In this episode of NPP Soundbites, Samuel Brooks, the Chief Technology Officer at Block8, explains how his blockchain development studio has created and delivered enterprise solutions that combine block chain with real-time payments on the NPP. See omnystudio.com/listener for privacy information.

In episode five of NPP Soundbites, Adrian Kennedy, Cofounder and Executive Director of Split Payments explains how the fintech is combining the NPP with Open Banking to drastically enhance and improve account-to-account banking. He also makes a case for placing morality at the heart of future payments innovation. See omnystudio.com/listener for privacy information.

Tim Dickinson is co-CEO of Assembly Payments, the first non bank to go live on the NPP, and an organisation that has now moved more than AUD$4b across the platform. In this NPP Soundbite, Tim explains how Assembly Payments has evolved its NPP enabled offerings since it launched two years ago, and why he’s excited about the development of the NPP’s Mandated Payments Service. See omnystudio.com/listener for privacy information.

Monoova is an NPP Identified Institution and early NPP adopter. CEO Christian Westerlind Wigstrom explains how Monoova uses the NPP’s capabilities to offer real-time account payables and receivables functionality, helping rapidly scaling companies remove obstacles to their growth. See omnystudio.com/listener for privacy information.

Fintech Australia Chair and CEO and co-founder of Paypa Plane, Simone Joyce, discusses the Mandated Payments Service, Fintech participation in the NPP and adapting government regulatory framework to support wider NPP participation. See omnystudio.com/listener for privacy information.

Earnd uses the NPP to enable employees to access up to 50 per cent of their pay in real-time without charge. General Manager of Earnd Australia, Brad Joffe, explains how the fintech accesses the NPP to improve people’s lives. See omnystudio.com/listener for privacy information.

In a recent speech to the Committee for Economic Development of Australia, Minister for Superannuation, Financial Services and the Digital Economy, Jane Hume, called out the NPP as a key driver of Australia’s digital economy. In this episode of NPP Soundbites, we invited Minister Hume to describe how she sees the NPP evolving areas such as einvoicing, government payments, superannuation and the Consumer Data Right. See omnystudio.com/listener for privacy information.